Frequently Asked Questions

Everything you need to know about your St. Croix Rod order.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn and unwashed items. Simply visit our online returns portal with your order number to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What should I do if my size is out of stock?

You can sign up for restock notifications on the product page. Simply select your size and enter your email address to be notified the moment the item is back in inventory.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We partner with certified suppliers to ensure our fabrics are sourced responsibly and our manufacturing processes minimize environmental impact.